Privacy policy

At Velenor London, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit or shop with us.

Information We Collect

We may collect:

  • Personal details such as your name, email, phone number, and shipping address.

  • Payment details processed securely via third-party providers (Shopify Payments, PayPal, etc.). We never store your full payment information.

  • Technical data such as IP address, browser type, and browsing behavior to improve your shopping experience.

How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates or support

  • Improve website performance and user experience

  • Prevent fraud and ensure platform security

Sharing Your Information

We only share information with trusted third parties (Shopify, payment processors, and logistics partners) to fulfill orders and manage our business operations. We never sell or rent your data.

Cookies

Our site uses cookies to enhance your experience, such as remembering items in your cart and saving preferences. You can disable cookies anytime in your browser settings.

Data Retention

We retain your order information for our records unless you request deletion. Some data may be kept longer where required by law.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at sales@velenor-store.com.

Contact Us

For any privacy-related questions, please reach us at:
Email: sales@velenor-store.com
Brand: Velenor London