Privacy policy
OVERVIEW
This Privacy Policy explains how Velenor London, operated by VELENOR GROUP LIMITED, collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Customer service communications
• Device and browser information
• IP address
• Website activity and interaction data
• Marketing preferences
Payment details are processed through our payment providers. We do not store complete payment card information ourselves.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders
• Provide shipping and tracking updates
• Handle returns, refunds, and exchanges
• Provide customer support
• Verify transactions and prevent fraud
• Improve our website and customer experience
• Maintain business and accounting records
• Send marketing communications where permitted
• Measure advertising and website performance
• Comply with legal obligations
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support advertising.
You can control cookies through your browser or available privacy settings on our website.
Some website features may not function properly if certain cookies are disabled.
HOW WE SHARE INFORMATION
We may share information with service providers that help operate our business, including:
• Shopify and ecommerce platform providers
• Payment processors
• Shipping and fulfillment providers
• Customer service providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security providers
• Professional advisers and authorities where legally required
These providers receive information only as necessary to perform their services.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information in countries different from where you live.
Where required by applicable law, appropriate safeguards will be used when personal information is transferred internationally.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Certain information may be retained longer where required for legal, accounting, tax, fraud prevention, or dispute resolution purposes.
YOUR PRIVACY RIGHTS
Depending on your country or region, you may have rights regarding your personal information.
These may include the right to:
• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Request a copy of certain information
• Opt out of certain marketing communications
To submit a privacy request, contact support@velenorlondon.com.
We may need to verify your identity before completing certain requests.
MARKETING COMMUNICATIONS
If you subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe option included in our emails.
You may also contact us directly at support@velenorlondon.com.
Transactional emails relating to orders, payments, shipping, returns, or account security may still be sent where necessary.
DATA SECURITY
We use reasonable administrative and technical measures designed to protect personal information.
However, no online system or transmission method can be guaranteed to be completely secure.
CHILDREN'S PRIVACY
Our website is not intended for children who are below the legal age required to make online purchases independently.
We do not knowingly collect personal information from children in violation of applicable law.
THIRD PARTY LINKS
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of independent third party websites.
We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our business, services, technology, or legal requirements.
The latest version will always be published on this page.
CONTACT
For privacy questions or requests:
Email: support@velenorlondon.com
Phone: +44 7985 618978
CUSTOMER SERVICE HOURS
Monday to Friday: 9:00 AM to 5:00 PM CET
Saturday and Sunday: 10:00 AM to 3:00 PM CET
COMPANY DETAILS
Shop Name: Velenor London
Company Name: VELENOR GROUP LIMITED
Business Address: Unit 2A, 17/F Glenealy Tower, Central