Terms of service
OVERVIEW
This website is operated by Velenor London, a store operated by VELENOR GROUP LIMITED, Unit 2A, 17/F Glenealy Tower, Central, Hong Kong SAR China.
Throughout this website, the terms “we”, “us” and “our” refer to Velenor London.
By visiting our website, using our services, or purchasing from us, you agree to these Terms of Service and any additional policies referenced on our website.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use our website or services.
Any new features or services added to the website will also be subject to these Terms. We may update these Terms when necessary. The latest version will always be available on this page.
SECTION 1: ONLINE STORE TERMS
By using this website, you confirm that you are legally able to enter into a purchase agreement in your country or region of residence.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, harmful software, or other destructive code through our website.
A serious violation of these Terms may result in restricted or terminated access to our services.
SECTION 2: GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service or cancel an order where reasonably necessary, including cases involving suspected fraud, incorrect information, payment issues, or misuse of our website.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our written permission.
Information transmitted through the internet may pass through different networks and technical systems.
Payment information is handled through secure payment processing systems.
The headings in these Terms are provided for convenience and do not affect their interpretation.
SECTION 3: ACCURACY AND COMPLETENESS OF INFORMATION
We aim to keep the information on our website accurate, complete, and current.
Product information, availability, pricing, promotions, delivery estimates, and other website content may change from time to time.
We may correct errors or update information where necessary and permitted by law.
SECTION 4: CHANGES TO SERVICES AND PRICES
Product prices may change without prior notice.
The price shown at checkout at the time of purchase will apply to your order, subject to the correction of obvious pricing errors where permitted by law.
We reserve the right to modify, suspend, or discontinue products, services, or parts of our website.
Submitting an order does not automatically mean the order has been accepted.
Where applicable, your purchase agreement is formed once we accept and process your order.
Your statutory consumer rights remain unaffected.
SECTION 5: PRODUCTS OR SERVICES
Certain products may only be available through our online store.
Availability and quantities may be limited.
We make reasonable efforts to display product colors, images, materials, sizes, and descriptions accurately.
Actual colors may vary slightly because of screen settings, photography, or lighting.
Returns and refunds are handled according to our Return and Refund Policy.
We reserve the right to limit quantities or refuse orders where reasonably necessary.
Nothing in these Terms removes consumer rights provided by applicable law.
SECTION 6: BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, current, and complete information when placing an order.
This includes your name, billing information, shipping address, email address, telephone number, and any other information required to process the purchase.
We may refuse, limit, or cancel orders containing inaccurate, incomplete, fraudulent, or suspicious information.
If an order is changed or canceled, we may contact you using the information provided at checkout.
SECTION 7: OPTIONAL TOOLS
We may provide access to services or tools operated by third parties.
We do not control these independent services.
Your use of third party services may be subject to separate terms and privacy policies provided by those companies.
SECTION 8: THIRD PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, security, availability, products, services, or business practices of independent third party websites.
You should review their applicable terms and policies before completing any transaction with them.
SECTION 9: COMMENTS, REVIEWS AND USER SUBMISSIONS
If you submit reviews, comments, photos, suggestions, feedback, or other content to us, you confirm that you have the right to provide that content.
Your submissions must not violate intellectual property rights, privacy rights, or other rights belonging to another person.
Content must not contain unlawful, abusive, misleading, harmful, or malicious material.
We reserve the right to moderate or remove content that violates these Terms or applicable law.
SECTION 10: PERSONAL INFORMATION
Our collection and use of personal information is explained in our Privacy Policy.
Personal information submitted through our website will be handled according to that policy and applicable privacy laws.
SECTION 11: ERRORS, INACCURACIES AND OMISSIONS
Our website may occasionally contain errors relating to product descriptions, prices, promotions, availability, delivery times, shipping costs, or other information.
Where permitted by law, we may correct inaccurate information and update affected content.
If an error materially affects an order you have already placed, we will contact you where appropriate.
SECTION 12: PROHIBITED USES
You may not use our website or services for unlawful activity, fraud, intellectual property violations, spam, malicious software, unauthorized data collection, security interference, impersonation, or intentionally misleading activity.
We reserve the right to restrict or terminate access where these rules are violated.
SECTION 13: WARRANTIES AND LIMITATION OF LIABILITY
We aim to provide a secure and reliable website.
We cannot guarantee that access to the website will always be uninterrupted, error free, or available at all times.
Nothing in these Terms excludes rights or protections that cannot legally be excluded.
Your statutory rights relating to defective, damaged, misdescribed, or nonconforming goods remain unaffected.
To the maximum extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses resulting from use of our website or services.
SECTION 14: INDEMNIFICATION
Where permitted by applicable law, you agree to be responsible for claims or losses arising from your unlawful use of our website, violation of these Terms, or violation of another party's rights.
SECTION 15: SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Any invalid provision will be limited only to the extent required by applicable law.
SECTION 16: TERMINATION
These Terms remain effective while you use our website or services.
You may stop using our services at any time.
We may restrict or terminate access where these Terms are materially violated.
Rights and obligations created before termination will continue where applicable.
SECTION 17: ENTIRE AGREEMENT
These Terms and the policies referenced on our website form the agreement between you and Velenor London regarding use of our website and services.
Failure to enforce a provision immediately does not waive our right to enforce it later.
SECTION 18: GOVERNING LAW
These Terms are governed by the laws applicable to VELENOR GROUP LIMITED in Hong Kong SAR, subject to mandatory consumer protection rights applicable in the customer's country or region of residence.
Nothing in these Terms limits consumer rights that cannot legally be restricted or excluded.
SECTION 19: CHANGES TO THE TERMS OF SERVICE
You can view the latest version of these Terms at any time on this page.
We reserve the right to update or replace parts of these Terms where necessary to reflect changes to our business, services, policies, or legal requirements.
Changes become effective when published unless applicable law requires otherwise.
SECTION 20: CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Email: support@velenorlondon.com
Phone: +44 7985 618978
CUSTOMER SERVICE HOURS
Monday to Friday: 9:00 AM to 5:00 PM CET
Saturday and Sunday: 10:00 AM to 3:00 PM CET
COMPANY DETAILS
Shop Name: Velenor London
Company Name: VELENOR GROUP LIMITED
Business Address: Unit 2A, 17/F Glenealy Tower, Central, Hong Kong